Shipping & Returns
Nicotera Mediterranean food offers different shipping solutions with different carriers according to how fast you want to receive your order. We ship with UPS. For orders over 80 € the delivery is FREE.
Your satisfaction is important to us, and we make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order.
Orders are shipped and delivered only on business days (Monday to Friday), excluding local and national holidays and excluding special delivery methods (such as Saturday delivery, when available). If you ordered multiple items, they may ship in separate boxes with no additional shipping charges.
Please note that on occasion, such as during holidays, there may be a slight delay in processing time.
TRACKING THE DELIVERY
You may track the delivery of your order by using the tracking number we will provide by email, or from your account if you are a registered user. We will send you the shipping confirmation email just as soon as your order leaves our warehouse.
You may also check the shipping status of your order on the "Orders" section in My Account or from the Track my order page below.
Please note that it may take up to 24 hours before you can track your parcel.
Undelivered packages will be returned to our warehouse and the order amount will be refunded to the original payment method.
You can contact us if you need to reschedule a delivery or with any other questions you may have.
Return & Exchange Policy
For any reason, if you are not satisfied with any of the products, you are welcome to return them the same. We respect and are in full compliance with Dutch regulations. As per the regulation, food products can be returned within 7 days of purchase and within 14 days in the case of non-food products. The return period begins from the day you receive it or someone else receives it on your behalf. We don’t accept any returns after the above-mentioned cooling-off period (7 days for Food products and 14 days for non-Food products).
If you want to return any of the products, you are allowed to return them and we provide you a refund to your bank account.
Please follow the following steps to effectively process your return.
Please notify us by sending an e-mail, mentioning your order number within seven days of delivery. Properly pack the return items in a box to prevent damage during return transport and apply the required postage at your nearby Post office. We expect our customers to send us carefully packed return items. After receiving the goods in their original condition, unopened, we shall return the cost of the goods within one working day to your account or within 5 working days in your bank account. Please keep the postage receipt with you until you receive your refund, for your reference. Items excluded from the return are Opened or damaged items. Perishable items - fresh vegetables, fish, frozen items.Food items after 7 days of delivery and Non-Food items after 14 days of delivery. We will not accept returns of items if an insufficient postage stamp is applied.
Refund and Return Policy.
Refunds (if applicable):
No refund given, the exchange offered or correspondence will be entered into for:
Change of mind
Products that have been opened or tampered with or are not in their original condition.
Incorrect orders made by the recipient